Humanising Newsletter #011 - Robinhood & Gamestop

A brand new newsletter format, how to use JTBD to increase conversion on your website and why Robinhood is the new Facebook.

Small Business Obsessed: JTBD, disruption and banking

I made a guest appearance on the Small Business Obesessed podcast. We deep dived into the Jobs of SMBs in the US, the asymmetries in competition and the threat this poses to banks.

How to design digital financial services for US SMBs

I discuss my latest research with fintech experts and a real SMB owner in this episode of Fintech Insider. We talk about how SMBs are underserved by banks and the huge opportunities related to this market segment.

The growth opportunity for fintechs offering PFM services

People don't want a bank. A Jobs to be Done analysis identifies the growth opportunity for fintechs designing digital PFM services.